Wessex Internet
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Outstanding customer service manager
In contrast, when things go wrong or there are complaints, there is often no one to speak to, and claims of having customers at the forefront are not accurate. However, after contacting Wessex Internet via email to express my concerns about disruption caused by laying fibre cables near our house, I received an immediate response from Katie Gondelle, the Customer Resolutions Manager. She assured me that I would be contacted within 24 hours and was very supportive of my concerns. This was followed by a phone call from Katie, during which she listened to my concerns and assured me that someone senior would visit our house to discuss the matter. Katie was exceptional, exceeding expectations and embodying the qualities of a customer service manager. She actively listened and took everything on board. The following day, I received a visit from their Senior Project Manager, and all issues were resolved professionally and personally. I will undoubtedly sign up for Wessex Internet. Well done, Katie; you are a credit and a significant asset to your company. Thank you.