Affinity Water
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Yesterday I had a query for Affinity…
Yesterday I had a query for Affinity regarding the water supplied to my home which I knew would not be the usual type with which they had to deal. When I started communicating with their chatline, I feared I would be going into a black-hole communicating with a robot, and getting nowhere. I was very pleasantly surprised when I was switched to a real person who asked relevant questions and progressed my query effectively. I then had to deal with a work problem of my own and got timed out. I went straight back into the communication chain, worried that I might have to start the process again but it continued seamlessly with another person who then set up what was needed to be done. My faith restored in systems and real people. Many thanks to Gareth and Azaria!