Alliant Credit Union
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I recently applied for a loan with…
I recently applied for a loan with Alliant Credit Union and wanted to share my experience. Overall, I found the process to be straightforward, but there were a few areas that could be improved. When I first applied, I was asked to upload several documents, which I did promptly. However, I was later asked to upload additional documents on separate days, which made the process a bit lengthier than expected. It would have been helpful if all necessary documents had been requested upfront to streamline the process. After submitting everything, I was told I would receive a response within one to two days, but I didn't hear back until the third day. When I called for an update, I was informed that, because I was not a current member, the response time could take up to a week. This wasn’t clearly communicated upfront, and it was a bit frustrating. That said, I do appreciate Alliant Credit Union’s dedication to thoroughness, and I believe they have the potential to improve the clarity of their communication and the speed of their responses. I’m hopeful my experience will help them make improvements for future applicants. I do look forward to seeing how things progress moving forward.