auto car
View company profile →
Poor business relations, the customer service was unreasonable and unprofessional.
The company representative made a mistake with the booking that resulted in a fairly significant inconvenience for us and they still charged me an extra fee. It was an honest mistake and we didn't get upset. My problem was it caused us an inconvenience and they tried to insinuate it was my fault, which it was clearly not. Even after I proved it with emails sent from their company representative they still charged us an extra fee. They apologized but would not return the money for the additional fee. The amount of money was trivial, I am primarily disappointed in the poor business relations. The rental car itself was good and the one agent we had contact with was quite nice, however, the customer service agent was very unreasonable.