Arden BMW Tunbridge Wells
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Extremely poor technical support
Firstly, the dealership has been renamed to Stratstone. I cannot express how poor the technical service is at this dealership. My issue on my 2022 plate X3 M40i -Early December, car goes in for an oil service, we call in ask them to check battery status as well. upon collection battery was not checked. 2 weeks later we broke down, car would not start. - Car goes into via recovery service, BMW charges the battery, says its fine. 7-10 days later I break down again, - Car goes I am told there is an issue with my towbar module because after market it is not allowing car to shut down. not covered my BMW, so I pay for the labour for them to disconnect the module; - 7 days later car shows signs of not wanting to start, I call the dealership 2 days in a row, indicated they would call me back, no call back - today I get stuck again so will need my car recovered in the morning. Absolutely dreadful technical support