American Water Resources
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This company is a scam
This company is a scam, using false information to deny claims. I've got a broken cast iron sewer pipe, and put in a claim. An agent I talked to today claimed the protection plan only covers clogs and blockages, not broken pipes. After I read her the fine print in the contract that said the plan covered "leaks, breaks, clogs and blockages of Your Sewer Line", she put me on hold for almost a half hour, then came back and said the repair was now authorized, and she would call the contractor right away, and I would get a call from them within 4 hours. 4 hours later with no call, I called the contractor who said there was no new calls from AWR. I called AWR again, and the new rep said the claim was denied since it was in a cast iron pipe, and cast iron wasn't covered in the contract. I pointed out that the contract had no such exclusion, and she couldn't show that in the contract either. She also said the computer record showed no information about my earlier call and so-called authorization! This company is a fraud - taking customer money for protection plans, but then refusing to provide the service they contracted for.