Brightside Health
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DO NOT USE THIS SERVICE!
DO NOT USE THIS SERVICE!! I've used two other tele-therapy providers and never had any issues like what I experienced with Brightside. The app was glitchy from the start but since I was only paying $40 per session (or so I thought) I stuck it out. 5 months into using this service, and being charged the $40 I was told I would owe, at the end of each session. I got an email saying they messed up the billing and I should have been paying $80/session and I owed them all that back money NOW. When I asked for details since the dates and amounts they noted didn't match up, they were never able to provide the full details on dates of service or why they had told me an incorrect amount. After HOURS with their support team and being promised I would get a call back to discuss before being charged they charged my card over $400. This was also after I had canceled my account. A month later they charged me another almost $200. So not only did they fail to provide details on where these charges were coming from, they're keeping my card information on file to charge a month after it should have been removed from their system. It's so terrible that a service that's focused on mental health would take advantage of their customers in this way. STAY AWAY!!