Hug Pet Food
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Huge decline in quality. Customers ignored.
Having used Hug and liked their cat food for many months, we noticed an increasing decline in the quality of the lamb for cats. 40 seconds in the microwave and it is swimming in fat and like pink slime. No meat texture at all. I raised this by email in December and was told no one else has reported this issue. Yet reading through the trust pilot reviews that it clearly untrue. Over the past few days I have repeatedly left voicemails, emails and messages on social media pleading for someone to help change my imminent next order to stop any lamb being delivered. Yet they have ignored every single communication from me. This is so stressful and disempowering. One of my cats vomits when she eats the lamb now and has started to completely refuse it. Hug had such a great product and ethic but their disregard for their customers and ignorance to quality issues means I would never recommend them now.