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customer

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2 out of 5 stars
Average rating

Reviews by customer

MAC Cosmetics logo

MAC Cosmetics

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2 out of 5 stars
Jan 6, 2026

Terrible customer service

Terrible customer service. I will not order again online! My package was lost, and they refused to do anything about it. They wanted me to file a claim and try to find it, even though I was not the shipper! Finally, after I said I would go to BBB, they shipped a new order. It took another 12 days to arrive. I needed it for Christmas, and when it finally showed up, I was still missing an item! They couldn't care less.