LifeStance Health
View company profile →
Unethical, Illegal Billing Practices
This is a horrible, unethical company that should be shut down. I am glad to see they are getting sued by numerous groups, as they have many illegal practices. For one, they refuse to bill my insurance, and continue to bill an old insurance plan that is not active. This is for visits from 2023. I have called customer service at least 12 times to resolve this, every time I am met with promises by their incompetent billing team that this will be "resolved". However, it never is, and a few months later I receive the SAME bill, with no insurance claims filed. This horrid company is committing these unethical/possibly illegal billing practices in order to get patients to pay out of pocket, as they will get more money from us than if they billed insurance. There also seems be no rhyme or reason to the amount you are billed. I had a 10 minute appointment and was charged $250, my next appointment was 15 minutes and I was charged $150. After researching this, it appears that the "providers" are paid on COMMISSION, so the more they bill you for a session, the more they make. How this is not considered a complete conflict of interests is something I will never understand. They have effectively turned mental health "professionals" into SALESPEOPLE. It ALSO looks like Lifestance is paying for fake reviews, as all of the 5 star reviews are very recent and from people with odd/fake names and this is their only review for their profile for all of them. AVOID THEM AT ALL COSTS. Go anywhere but Lifestance Health if you value your sanity at all.