LI
LifeStance Health
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TERRIBLE Billing System!
My family (husband, 2 teens and I) started using Lifestance Health in 2024 through our insurance for therapy & med management. The providers are mostly ok but their billing system is TERRIBLE!!! They send multiple statements for appointments I already paid for with new charges. Their portal system for paying bills is very confusing and unclear. I just tried to pay one bill for $130 and when I clicked pay, it billed $435 dollars combining the new statements and old ones in a deceitful manner. Now I have to call them again and the last time I tried to call the billing dept I had to be transfered multiple times and was on the phone over 20 mins!