Reeds Sporting Goods
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Bad customer service
Some of the worst, most confused and clueless customer service I've experienced. Ordered pair of size 10 shoes. About a week later I receive a pair of size 9 shoes in a size 10 box. Ok, so far an excusable mistake. When I call to fix the problem, I'm given a return label and am assured the right size is in stock and the correct shipment will not be held up waiting for the return. I send back the incorrect shoes the same day. Another week goes by and I get a voicemail from a Justin saying they don't have the correct size and therefore can't send it to me. I call the number and they don't know who Justin is. I say I just got a call from the guy. They put me on a long hold (listening to wolves howling) and finally tell me there is a Justin but he's not there today. I repeat that he left me a voicemail minutes ago. They put me on a long hold again. And disconnect me. I call back and demand to speak to a supervisor, who turns out to be Chad, "the gun guy." Justin is apparently "the shoe guy," but no one knew he was at work but somewhere in the wilds of the warehouse. I did get a refund but this company is a mess!