Treatmyuti
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They dropped the ball today!
The set expectation is the clinician will contact you within 2 hours. Two follow up emails and what appeared to be 2 AI generated responses saying my request was being expedited at no charge and nearly 7 hours later I received a text from the pharmacy that my medication was ready. I never heard from a clinician. Unfortunately, there wasn’t enough time to arrive at the pharmacy before they closed. The service is convenient, but they need to do better and deliver within their advertised turn around time.