Ancestry.com
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I used to love Ancestry, not any more
Ancestry's product is good. I've joined and rejoined many times over the years. My complaint is about their subscriptions (specifically canceling), their website account UI, and their customer service. I joined with a six-month membership, which will soon be expiring. My billing is monthly, so I understand that I can't cancel in advance, but I wanted to make sure my membership would not auto-renew. Apparently, that is not possible until the last payment clears. The user interface did not have that option, and their help articles weren't helpful. When I tried to cancel a week ago, it gave me the option to cancel for a $25 fee, so I waited. My monthly payment cleared this morning, so I tried again. This time it didn't even give me the option to cancel – step one it did, but then I needed to pick one of three choices, and none of them were "cancel". On the positive side, I used their online AI support tool, asked for a human, and got one – maybe. While I think it was a human, I'm not sure because their messages were very abrupt. They canceled my membership a month early with no questions and no explanation – and no acknowledgement of my "thank you" to them. If it was a person, either they are poorly trained, or stressed and overworked. Either way, this is their management's responsibility.