Lyca Mobile USA
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I had an incredibly frustrating…
I had an incredibly frustrating experience with Lyca Mobile's customer service. I requested a billing statement and was told I would receive it within 24-48 hours—but nothing arrived. Upon following up, I was informed that a mistake was made with my initial request, and a new one was created, but this time they said it would take five more days despite my urgent need for the document. I escalated the matter to a supervisor, who assured me that it would be prioritized and delivered within 24-48 hours—but again, nothing. After waiting and calling back multiple times, I kept receiving conflicting information from different representatives, with each one pushing the timeline back even further. Shockingly, one supervisor even hung up on me during a call! It has been two weeks, and I still haven't received the document. The lack of communication, accountability, and professionalism is appalling. If you need timely and reliable service, do not rely on Lyca Mobile—they consistently make promises they fail to keep. This has been a stressful and disappointing experience. I expected better from a major telecom provider. Avoid Lyca Mobile if you value customer support and responsiveness.