True Nutrition
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I used to love them...
I never write reviews...especially negative ones, but I couldn't help it here. I used to LOVE True Nutrition. I've been ordering from them for years. I found the receipt in my email from March of 2017. I have spent $1000s ($10,000s?) at this point, ordering protein every month for nearly 7 freaking years. At some point in the last year or so, I think they either got an investor or changed leadership. They rebuilt their website and ordering process. At first, I thought...great! But it's a disaster. The website is clunky as hell and their customer service is a disaster. They're rude as hell and if you write in to complain about something, they'll point to whatever tiny print is in their Ts&Cs to make it your fault. Plus, the prices have increased and my orders take 3x longer to be delivered. Right now, my order was marked as "fulfilled" on 12/22 and USPS says they're still waiting for the package to be dropped off 5 days later. I get that it's Christmas, but this is why I moved my subscription up by a week. I hate that I have to find a new protein brand. Ugh.