Avoid, avoid, avoid
Tried to charge me nearly £150 (completely wrong!) for a month’s water usage in a single occupancy property. First excuse was that this was done because they estimated the occupancy as 3 people. They then changed their mind and said it was because of a jump in the first initial read provided by the developer. Now it’s apparently my fault for not setting up an account when they hadn’t even provided me with the paperwork to do so. But according to them, their rubbish customer service and non-attempts at resolution are all OK because at least they’re still meeting the Offwatt minimum standards (supposedly). Haven’t had to make a single phone call to a water company in a decade but since switching to IWN I’ve had 5 calls in 2 days. Will actively avoid living in any property that I know is supplied by IWN in the future.