Cosmo Restaurants
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We had a few issues from the moment we…
We had a few issues from the moment we walked in for our works Christmas meal. We booked for 8 and on arrival told its card payment only, which is fine but 1 of our party had cash only. After being shown to our table we were given 2 round booth tables which could 6 shoulder to shoulder meaning our party had to split but luckily 1 had dropped out and the lady gave us a chair to add so we could just fit 😬 food took ages and we had to ask for the starter as we were hungry (took nearly and hr) staff dont come over very often we had to get up & go to the bar a few times to order drinks & the online app was a nightmare so i gave up & i normally have no issues with them. Our meals then came out slowly 2 by 2 1.5hrs after arriving even though we had preordered everything when we paid deposit. 4 Turkey dinners had some thing luke warm, none if the meal were piping hot! The bottoms of the plates were warm obv from a warming plates but the top of the food was was not at all. My burger & chips was ok but way less hot than ive ever had anywhere else but was fine to eat, no condiments offered i had to wait for staff again to ask making my food go colder! 3 turkey dinner were sent back and we were told by the manager that they were probed and st a satisfactory temp and we were treates like we were lying and just making a fuss over nothing, no one asked if my meal was ok he didnt care. Our 1 lady got up to leave due to the treatment and 1 was asked to leave and security for friars called when she spoke her mind and said it was discussing service all when some of us were eating, he totally put me off my food and made it go colder than it already was but i was starving so ate it but we all refused our desserts after that and just wanted to leave. The bill came and was wrong, they send a young member of staff to deal with us and she was so confused going back and fore to us and him but finally he came over, we were nothing but nice and simply said it doesn't seem right and we had to figure out that he hadnt taken our deposits off, or deshurts and the some of the drinks were wrong! It came back £150 cheaper and correct in the end! The next morning our 1 party that did eat her turkey dinner as shes 9 months pregnant and was hungry was ill 🤢 and yes her dinner was luke warm also, it was like some veg was colder than others so all kept warm some how seperatly and then put together and left on a hot plate till serving? There was no steam from any foods on being served and we were told it was 20mins later they probed the food but our lady was on the phone to her partner to arrange a lift home within 3 mins of food being served due to the service we had received already!