NRMA Insurance
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Do NOT recommend
I’m really disappointed with NRMA’s customer service. Every time I call, the agents are rude, talk over me, and don’t seem to fully understand what I’m saying — likely due to being offshore. In one call, NRMA asked me when a driver obtained their licence, and when I asked them to clarify which licence type they meant — learner, provisional, or full — they were unsure and couldn’t give a clear answer. It was frustrating and didn’t give me much confidence in their knowledge. I also had a confusing experience when adding a driver to my policy. The annual premium increased from $1,026.80 to $1,274.76, which should mean around a $240 increase — fair enough. But my fortnightly payment jumped from $39.51 to $89.11, which over 26 fortnights makes no sense. No one could explain the math, and I was repeatedly told it was system generated. Overall, poor communication, lack of clarity, and frustrating service. Very disappointed. Do NOT recommend.