Direct Freight Express
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I have read a lot of reviews about…
I have read a lot of reviews about Direct Freight and honestly it got me worried. My package was shipped from Melbourne to Brisbane, got into Brisbane a day early and delivered a day early to the address I provided. Due to doorbell issues at the address provided we were not able to pick up the package that day. On the tracking website they said they left a card. We checked and there was no card. That got us worried and we started looking online and checked for their contact numbers or email and that's when we stumbled across the reviews. That got us more worried and paranoid. We immediately followed the steps on the website, booked a re-delivery date. We decided also to call their hotline in the morning and inform them to knock on the door instead of using the faulty doorbell. The next day, right at 8.59am we called. No answer, waited for 10mins on line then hung up. We tried again 30mins later, same thing, we were stuck listening to the automated response, waited online for about 15mins then finally someone picked. She was nice and very helpful, listened to us and our requests for the driver very patiently. She told us the item is on board for delivery and the instructions will be relayed to the driver. We asked if we could provide a number for the driver to call if no one responds to which she said the company doesn't provide their drivers with phones so she's not sure if the drivers will call. About 2 hours went by, I was constantly on the tracking website refreshing it for updates. Sure enough just around 11am it updated and said packages will be delivered after lunch. I just received the package right around 12.30 today and I am very happy. A lot of negative comments about this company and frankly it made me so worried thinking my items would be lost or sent somewhere or worse they would be damaged but I stand corrected. I gave them a 4 star only because 1. there was no card left and 2. when trying to follow up there was no email address or a contact number for their Brisbane depot we could directly reach out to. This is my honest review of this company and I hope this helps whoever is going through the same situation. Cheers!