TUI Cruises
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Our recent experience with Marella…
Our recent experience with Marella Cruises was deeply disappointing. My mother suffered an injury on board the Marella Discovery 2, which left her unable to walk and in need of a wheelchair. Despite this, Marella’s policies severely limited her ability to enjoy the cruise as they refused to allow the wheelchair off the ship, preventing her from disembarking at any of the ports. This restriction was not clearly explained when we booked the cruise, and their inflexible approach made an already difficult situation much worse. The lack of support and understanding from Marella added significant frustration and distress to what was supposed to be a relaxing holiday. Attempts to address the issue directly with Marella resulted in excuses rather than solutions. They showed no willingness to make reasonable adjustments or offer compensation, ultimately leaving my mother unable to enjoy the holiday we had paid for. I would not recommend Marella Cruises to anyone who may need extra assistance or who expects compassionate, responsive service in times of need.