Michaels Stores
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Would rate -10 stars if allowed to
Would rate -10 stars if allowed to. I received a gift card and made 2 orders. The second was 3.73 short soni added my cc info. Guess what not only did they use all of my 100.00 gift card but put fraudulent charges 46in change, 30 something and 12.90. totalling 100 bucks. So I called chatted and fb messenger to get this resolved. Nothing has been done about my refund. Michaels used to be a good place to shop. I basically live in that store, but with covid I been choosing to shop online. Well let me tell you if you want to double pay then use them online. If you don't go to hobby lobby or what have you. I spent 5 hrs this WK to their customer reps and each one is stupider than the next. I asked several times to speak to a supervisor and they never put one on. I even wrote a letter to the company. It's been 6 days today when previously I was told it will be settled in 2 days. Which was a big fat lie. They charged my card a 3rd time. It's simple math.. if my 2 orders cost 104.00 total then how can u take 100. Off a gift card and another 100.00 on a cc. I will never shop michaels again. The store is a mess with hardly any product, dirty as well. This co is going downhill. I am still arguing with them for their multiple mistakes.. now told another 5 days. Total bs! Takes one day to issue a refund. My advise to michaels corp. Hire ppl that have brain cells and can do math. You just lost a good customer!