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Following on from my last review I have…
Following on from my last review I have since had an email saying refund will only be part amount not the full amount, how when you lost the item an I never recieved it please someone advise on what can be done about this company being allowed to get away with this. No one ever answers, I was asked on last review send info I did and no one has contacted me. Will report to trading standards but any other advice would help. ### Thank you for actually responding! I had to yet again chase your company, even though it finally returned my money but deductes the delivery charge even though i never even recieved the item, how bad is that for customer care, if i was a person who did not chase up when things are not right then i would not have recieved my money back!!!! This has been an absolute disgrace, was part of my daughters 16th birthday presents and she never recieved them, which has made me so upset. I was offered 10% discount code as an apology ha that is laughable.