Travelocity
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Terrible company
Terrible company. Their customer service is utterly inefficient and unhelpful. I bought a ticket to Russia through Europe with two stops in the Schengen zone. For all I knew, as long as the stops have a transit zone, I should be fine without a Schengen visa. However, at the airport I learned about a "funny" rule that prohibits touching two countries in the Schengen zone without a visa regardless of the transit zones. I expect my travel agent or a company selling me a ticket with two stops let me know in some way about such a rule, since it is pretty hard to expect such a random rule to exist. Anyhow, it took their customer support an hour to tell me what I already knew and what I started the conversation with - that there is such a rule. After that point Travelocity was unhelpful and openly hostile and rude. They would refuse to allow me to talk to their manager or give me their manager's name. They would transfer me to another customer support person lying that it is their manager. My experience with them at this nerve-racking moment was nothing short of terrible. I will never ever use their service again. Or a similar service really.