Economy Energy
View company profile →
Not a great experience: Customer service very poor
Customer service: argumentative and inaccurate Letters received: unknown to customer service Responses to queries: Non-existant (I had to chase each time) Costs after first year: not presented until I called them Customer website: worked for about 2 months then stopped Online meter reading service stopped working meaning I had to call them. I was told they were working on it (for almost 10 months!). When phoning you needed to know almost everything about your account before you could actually speak to someone. Online chat system was used on one occasion to provide them with meter reading. I typed the meter readings correctly and they entered it incorrectly on their system resulting in multiple daily calls asking for meter readings I had provided but which were causing a problem. I received text messages about 'time for meter reading' and their Website not working resulted in even more phone calls asking for me to provide it. At one point it was demanded, in no uncertain term, that I had to provide the meter reading, even though I was out of the country at the time of their call. At end of year tarriff term, provided a letter containing a tarriff that the customer service team hadn't heard of. Did not include the 60%+ increase in standing charge (19p/day to 27p/day). Failed to respond to my questions when I was asked to provide the evidence of the letter, meaning I went over to their standard tarriff (some hundreds of pounds more expensive than I was paying) without them being able to do anything about it. Calling up on the day of the tarriff swap they consistently told me there was nothing they could do. Only gave 2 stars because I did get the energy I asked for.