Neo Tourism
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Challenges turn into opportunities
Honestly, at first, there was a miscommunication between me and the agent Daniella. There are information that was not send across properly that leads to chaotic situations. Like adding charges on my booking, which could have been avoided. Whether it was done deliberately, only the management can answer that. What I admire about Daniella in handling my concerns, she remains calm and trying her best to explain everything to me. At the end it was resolved and well-handled by Daniella with the support of her manager/supervisor.