Travelocity
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Awful company that lies to you over and over
I purchased tickets before a coronavirus crisis to fly from USA to Europe. The Brussels airlines cancelled my tickets. After few days on call with travelocity( new tickets were much cheaper and i would loose $600 dollars) i was able to use my airline credit for another dates with an upgrate - this was again cancelled the following day by the airline. Since as my flights were cancelled twice i requested a refund . At first they said that my refund was approved by airline and i will receive it in 10 weeks . After 10 weeks i did not receive anything and after writing them at several occasions they told me that airline decided not to refund me after all because they do not need to based on department of transportation regulation from end of May 2020. I requested them to show me their communication with the airline but they refused.This is completely dishonest company . They were practically lying to me for last few months. Because they were well aware of the department of transportation directive when i submitted my claim. Seriously disgusting . I will never ever book through them .