Customer

Feb 8, 2025

Brutally rude service near Besançon, France

When we checked in at the B&B Valentin in Miserey-Salines (near Besançon, France) and were asked if we wanted the room with the breakfast or without, we happily said "Sure, we'll take the breakfast" and paid the extra fee. I didn't think to ask what time breakfast ended and the young man at reception did not mention a time. The first thing the next morning, we took our dog for a walk and then when we showed up at 9:45, we were told breakfast was closed. I pointed out that it seemed early AND we were not told but we understood that there was nothing they could do about breakfast as it was all closed up. I did ask if we could have the breakfast charge refunded as we had not been told it ended at 9:30. A rather rude young lady named Lea, simply responded, "There's nothing I can do for you." There had been an older lady at reception when we went out with our dog and I asked if she was around. "No, she's gone." "Ok, when will she be back?", "I don't know, maybe not coming back." I said, "Yes, but shouldn't the man who checked us in have told us it closed at 9:30 and since we did not eat breakfast, does it not make sense that we don't pay for breakfast?" She responded "It's on the back of the door." and turned away and went to the back room. I thought, "Wow, I can't remember the last time an employee at a hotel was so rude." Sure enough, when I returned to the room, it was written in microscopic type as a sub-note to the rules and regulations on the inside of the door. Never again will I ever consider staying at any B&B Hotel if these are the kind of people they hire.