VinatisUK
View company profile →
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - We ordered a champagne sabre in an oak presentation box from the UK website - the box arrived broken. We immediately followed due process and reported this WITH PHOTOS. Vinatis totally refused to action a return, replacement or refund - against the policy stated on their website - apparently because we are in the uk. At one point they even stated the cracked box was in line with the character of the wood! Every time we sent an email somebody different responded and there was no consistency - other than they were all unhelpful and failed to act in accordance with EU or UK consumer law. Eventually they issued a partial discount - which in no way compensates for having a broken box for an expensive present but it was all they would do. We contacted the manufacturer of the product who promptly agreed the product was not to specification and their distributor should have replaced it for us, in good faith Pulltex - the manufacturer - sent us a new box - but we had to pay postage - DO NOT USE THIS COMPANY