Giant Food
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I shopped at your store on November 18
I shopped at your store on November 18, 2022 to purchase some groceries and add extra money on the total as I needed money to travel with the next day. My check was accepted and cleared through your register with no problem. Upon my return to Maryland my husband received a collection notice from TSW that your store does business with and said our check had not cleared for insufficient funds. I went to Giant to talk to a manager and was told to talk to an assistant manager who listened to my story and at the end of the story told me she did not know how to take care of the problem I should come back and talk to the bookkeeper the next day. I talked to your bookkeeper I believe her name was Karen who said I should contact our bank as it was my problem that my bank had not accepted the check. She told me it would have to be taken care of - - I tried to tell her there was more than enough money in the account and someone in your organization had made the mistake. She did not choose to believe me and made me feel like it my problem and when I paid you your money it would be all better. to take care of the mistake because she was only filling in as you were moving to your new store and she was only there helping. Illinois at the moment taking care of an elderly relative received a collection notice from TSR that your store does business with. They advised us that our check had not cleared for insufficient funds and they had represented the check to our bank and it had gone through. I went back to Giant and was told to speak to one of your assistant managers who told me at the end of my story that she had no idea how to take care of the problem and I should come back the next day and talk to your bookkeeper. I called I believe her name was Karen the next day to be told I would have to take it up with my bank as they are the ones who denied the check and take care of the situation. I tried to tell your bookkeeper and assistant manager that the mistake was not our bank but SOMEONE in your organization as our checking account has more than $50,000.00 in it. We received a notice telling us the check had been presented for payment and this time it went through. Now we only had to pay the $35.00 penalty for writing a bad check and this company TRS took the money from our checking account without any authorization from me or my husband. The check that came through our account t said it was $35.00 payable to Giant. So now you had $35.00 more our of our money plus the amount of the check. I took the papers from your collection agency and talked to our bank multiple time at the end of January and our bank manager saw where when the check was presented for payment your bank, The US Bank keyed in the wrong account and the account that the US Bank keyed did not have enough money to pay the check. I then took all of our papers back to your Giant and talked to the manager who looked at everything and saw where your bank US Bank had made the mistake and not us. She did refund my $35.00 that had been snatched out of our account illegally by your company you do business with. I doubt that you will choose to do anything about this mess, but US Bank should be made aware of the problem they caused by their careless practices and told they could buy my groceries for my family since I spent one whole morning trying to figure out why we had this happen to us. I certainly got NO help from your store - - collection agency - - or bank since we do not know where a US bank is here in Maryland. Your store and collection agency only made me feel bad about a check bouncing and I should take better care of my business. I do not have any nice thoughts about your new store and certainly not the people that work for you since their first thought they make you feel is we are dead beats and trying to get out of paying our bills.