Japan Crate
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The WORST Customer Service
I received my April Crate on time and was originally very happy. A few weeks later I get an email saying that my April crate has been sent back to them and that I need to pay extra shipping to get it sent out. Obviously this was a mistake, so I sent them an email on the same day saying that I already had my crate. Instead, they ignored it and took money out of my bank account anyway to cover a package that I already have. 4 weeks later, I get a reply email that has nothing to do with my issue, and is a blanket statement regarding delayed April crates. They have ignored me and they have taken my money, even though I do not owe them anything. This clearly shows me that Japan Crate do not care about resolving customers issues. If they have people that are able to continuously update their social media that advertises their products, then they can surely dedicate a bit more time to helping current customers.