PR
Princess Cruises
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We loved both cruises taken with…
We loved both cruises taken with Princess so far on their Enchanted and Sky Princess ships. However their customer service is horrible. They simply don't answer any emails even if you mail several times and I cannot reach anyone on the phone either. An outstanding credit in our favor that was shown on our folio on teh day of disembarkation magically disappeared in the cruise summary that we got and nobody explained why or when we will receive the remaining credit left in our favor. Other cruise lines are better when it comes to after sales care...