Pelican Water
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Disappointed with System and Service
I bought the PSE2000 whole house filter/ softener combo and received it the beginning of this year. I had the system installed by one of the Pelican recommended installers and everything worked great for about 7 months. Not long ago I started noticing the water turning gray in my tubs and toilets. Carbon from the filter is now consistently flowing into my water pipes unless I bypass the system. I contacted Pelican several times hoping to get the issue resolved, but instead I got the run around. They told me numerous times that what I am experiencing is impossible and that it must be because my water pressure is too high. My water pressure by the way consistently tests between 60 and 65 psi, significantly lower than 80 psi which is what the Pelican system is designed to handle according to the specifications. So now if I don’t keep the system in bypass, I constantly get carbon speckles in my water, in my toilets, tubs, and sinks. As soon as I bypass the system the carbon stops shortly thereafter. Perhaps my experience is somewhat unique, but I paid a lot of money for a system that I now cannot use after only 7 months. It would be great if Pelican would stop giving me the run around and stand behind their product by providing a system or solution that actually works as advertised or refund my money. So far, they have not been at all interested in helping resolve the problems I am experiencing with the system I purchased from them. Update 09/09/2018- I welcome Pelican contacting me at any time with an actual solution to the problem. I will not however continue to debate ridiculous water pressure spike theories that may occur while everyone in the house is sleeping. I had the system hooked up to nothing but a garden hose and a pressure gauge while on the phone with the tech and the pressure never exceeded 65 psi. Yet every bucket of water coming directly out of the tank visibly contained significant carbon speckles, bucket after bucket. The pressure is not the issue, so as I stressed earlier Pelican needs to bring forward a real solution to the problem and stop with the wild middle of the night water pressure spiking conspiracy theories. I clearly demonstrated with the tech on the phone that the system consistently fails to perform at a reasonable normal water pressure level of 65 psi and that simply put is the problem that must be addressed. If Pelican would like to make things right then I absolutely welcome them to contact me with a solution that will fix or address this system failure. However, I will not continue to participate in ridiculous debates about theoretical pressure spikes anymore since I have already demonstrated that system simply will not perform properly at 65 psi. 9/23/18- I did receive a replacement tank from Pelican this week. Hopefully this will take care of the problem. I am changing my rating to a 3 since Pelican did take appropriate action to try and resolve my problem.