BUYER BEWARE!!
BUYER BEWARE!!! I placed an order for same day delivery at 9:03 am. Once the order was confirmed I noticed the delivery time was much later in the day than I expected (between 5-7pm) I contacted customer service immediately (within 5 minutes) and was told the order was already on it's way and I couldn't make any changes. CLEARLY there is no way that was truthful I asked not to cancel but update it to instore pick up. Was told no. I asked to cancel it and I would re-order and I was told no. I was told my only option was to let the order go through (pay the delivery fee) and then return it in the store. SO I had to go and pick up my order, get my delivery then go back and return for $6.95 fee, plus $5 delivery tip? THE WORST CUSTOMER SERVICE EVER!!!! I will NEVER order from Ulta Beauty again. I've never placed an order online that I couldn't cancel within 10 minutes.