T S

Oct 10, 2021

Thank you Adam Gould & the Kennington team

What can I say about the 5 star service I received from Acorn, Kennington. There are not enough words to describe the exceptional customer service, advice, support, patience, knowledgeable expertise and friendliness that I received whilst dealing with them. My journey started with them in October 2020. I had been passed on their details from a friend and contacted them immediately for an evaluation. Adam Gould the Manager of the Kennington branch came out within a few days and did a thorough evaluation. He was very open and transparent but also showed his vast knowledge of the industry and the property that I was selling and informed me of the things that I needed to do to maximise my sale chances. I have been on a journey with Acorn for just under a year now. We started during the pandemic, had umpteen lockdown downs, but their service never ever faulted! I was in the best hands ever!! It was my first time selling a property and there were so many variables that I encountered during this process that without the Acorn team I am not sure I would have been able to sell my property. They followed strict Covid guidelines, always provided me with feedback from prospective buyers and were very accommodating when booking viewings as I was working from home. In the early stages of the process the first buyer pulled out of the sale and the team were really good in supporting that journey but also managing my expectations. At that point I was ready to give up, but I listened to the expertise of Adam and he never steered me wrong. His 25+ years in the industry stood me well and his newly appointed staff member Sophie was able to secure another buyer who also offered the asking price. The journey to say the least was bumpy and at times utterly frustrating but that was nothing down to Acorn that was through external parties and factors that were out of both of our controls. But honestly without Adam always being on hand (sometimes out of working hours) sending emails and making calls to the solicitors and the buyer, pushing the process through the most difficult of times the sale would not have been completed. He was literally a god send! I owe him and his team so much more than this review. There are a plethora of estate agents in Kennington all next door to each other, and I have been in contact with a fair few of them but have never received the level of customer service and genuineness that I had when I used Acorn. If you are looking for an estate agent that goes over and above for their clients and takes a genuine interest, cares about both parties and is passionate about the industry that they work in and the outcomes that they achieve then please use Acorn. I promise that you will not be disappointed. I am forever indebted to Godefroy Herissay, Sophie Fowler and owe everything to Adam Gould.