jeyaprakash prabhu

Dec 4, 2023

Pathetic/ Horrible experience

Pathetic/ Horrible experience To be honest this was my first time trying Sri Lankan Airways and it was such an awful journey and I will never ever fly with Sri Lankan airlines never again.Ti start with my journey from TVM-Colombo-LHR had been changed just a few hours before the schedule departure and it has been Changed to Kochin-Colombo-LHR I had to travel 600km to take the flight 12 hours before my flight I also spent from my own pocket INR 15000 and the amount of stress caused to catch the flight was pathetic.Regarding my outward journey from LHR-Colombo-TV It had been changed thrice. My original outward journey was on the 26th of Novemember (LHR-Colombo-TVM) then they changed to 1st of December and again it was changed to 3rd of December due to flight from Colombo-TVM had been cancelled.At the end I was fully assured on the 3 rd of December UL 504 from LHR at 20:40 to Colombo and then 19 hour wait at Colombo and I was assured that I was arranged an accommodation at full moon hotel with a taxi transfer up and down to the airport and catch 5th December 8:20 am flight UL 161 from Colombo-TVM had been booked.I was also tolded my luggage would go from LHR-TVM. So I could collect my luggage from TVM airport. On the 3rd of December I reached LHR check in desk to drop the bags and lady at the desk kept us waiting and informed I can get only the boarding pass from LHR to Colombo and I need to collect the luggage from Colombo and wait until my next flight and drop it at Colombo airport and then colllect from TVM I was absolutely shocked and furious as I am 68 years old and contradictory message between the booking agent and the check in desk so I had to ask the supervisor to double check and she went into Srilanka Airlines ticketing counter to verify and the gentleman agreed that the luggage check in at LHR will come direct to TVM as well as full moon hotel booked and taxi arranged at the transfer desk they cant issue a boarding pass in London for flight between Colombo-TVM since it is a 19 hour stop over .So I dropped my luggage and went to the security to catch my flight UL 504 from gate 29 from LHR to Colombo and that flight was delayed by an hour once I reached Colombo the suprise starts I went to the transfer desk with my E ticket/ hotel accommodation and asked them to assist they straight away said no accommodation no transport has been arranged you need to make your own plan and no assistance or clear communication was not made I was so disappointed. That I had to wait 19 hours in Colombo to catch my next flight so I called my son-in law in London in tears he contacted.SriLankan airways on my behalf and the agent meantionee definitely accomidation booked in Fullmoon hotel,taxi arranged between to and from the airport and booked all in place.I need to contact the duty officer to re check so I disconnected the phone and went to the transfer counter to check with the chief officer from the transfer desk he double checked and printed the hotel accommodation for me but he said no transport for you had been arranged you need to make your own plan so I was disappointed and I am staying at the airport for 19 hours without any food and no assistance or any lounge access.Ask you can see I’m a senior citizen and was treated very badly and my stress level w