PU
Pure Electric UK
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Such awful product and service
Such awful product and service. Bought my son a pure electric pro4 for Christmas. After 5 days it broke, wouldn’t turn on. Was asked to ship it back, after chasing and chasing to see what the next steps were. And have now been chasing relentlessly to understand when I’m getting a replacement, refund or repair and nothing. 5 emails sent, 3 weeks have passed, and not a single response. Absolute disgrace. Avoid and do not spend money with this company! They have zero customer service. Really, to reply- What a convenient response! I have a 12 email thread that has gone silent since I returned the faulty scooter! No response and your phone line is “not in use” every day!