GA
Gate 1 Travel
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Poor customer experience with Gate 1
Missed my connecting flight due to a weather delay. The 24hr customer response was aweful. The did not rebook my connecting flight and no one answered the phone after calling for 10 hrs. I paid for my flight to get to my Egypt trip a day late. The customer service is lousy. They apologised when I returned, but I've had no luck with trip insurance to recover my lost expenses incurred. They blame Gate 1 for lack of response. I was put on hold for 2hrs and call dropped. Will not recommend this company due to poor customer service.