Caesars Entertainment
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Worst customer experience of all time
Worst customer experience of all time. Ceasars has decided to outsource ALL of their customer service. Anytime you call a property, your call is answered by an off shore call center. And their capacity to speak English clearly or understand your questions aside, this continues AFTER YOU CHECK IN. So after you check in to property, if you try to call the front desk, FROM YOUR ROOM, you will get a call center in the Phillipines. And if you ask them to transfer you to the front desk, they will tell you that the front desk is not accepting calls. Think about that, you cannot call the front desk at a ceasars property from your room. Trying to book a trip to a ceasars property in Vegas has been the absolute worst experience of all time. Never doing it again.