Southwest Airlines
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Worst airline service in 16 years
I used a credit from last year and decided to upgrade to Business Class for $300 more. Figured the seats would be comfy and better service. NOT!!! Business select is not a class and I was not told that. When I wrote SW. this was their response. Who wants to pay $300 extra for a “ Business Class” seating??? FYI. This is not a special class , the seats are not better. SOUTHWEST AIRLINES does not make you aware when purchasing. Below is their response. Dear Jacqueline, Thank you for your email. We appreciate the opportunity to assist you. We appreciate your purchase of our Business Select product, and we’re glad to offer Customers who purchase our Business Select fare many choice amenities. Perks such as priority boarding, Fly-By security lanes (in select airports), extra Rapid Rewards Points, a free alcoholic drink onboard, and the flexibility to fly standby on a different flight for no additional charge keep our very best Customers coming back and purchasing Business Select again and again. That’s why we’re as disappointed as you are about your recent experience. We have an open seating policy so it is possible that “through” Customers (those folks already on the plane and continuing on to the next destination) will already be occupying some seats when you board. Because we do not want to diminish the benefit of being one of the first to board as a Business Select Customer, we monitor and fine-tune the number of Business Select fares available on each flight, paying particularly close attention to flights with an unusually high number of “through” Customers. We’re sorry you didn’t get your favorite seat this time. Your feedback is important to us, and we have included it in our monthly summary, which is distributed to our Senior Leaders. We know you have choices when you fly, and we truly appreciate that you chose to travel with us. Your business is truly important to us, and we look forward to our next opportunity to welcome you onboard. Sincerely, Kelvin Williams Southwest Airlines I assure you this was not about "a favorite seat" but poor customer service and being mislead when purchasing. I bought a class and a seat that should have been worth the $300. extra. Comfort NOT, Service - Under average and a HARD PASS on the extra $300.. Oh and the drink tickets, not valid.....For all Southwest Customers pay attention or pay more for nothing......