SunExpress Airlines
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Review of SunExpress and their web / online / check-in experience
Booked return flights from Birmingham to Dalaman. Each flight was slightly delayed in taking off but arrived ahead of schedule which was good. Unfortunately, however the online experience was nothing short of awful. I received an e-mail and text message a day or two before departing Birmingham saying I could check-in for our departure flight. I got as far as reserving & paying for 2 seats but then couldn't progress any further. However, strangely, I received an e-mail with a booking confirmation & a link for me to print our documents - what I thought would be our Boarding Passes. However, the link didn't work at all. So we turned up at Birmingham for our departure & the check-in operative said I hadn't checked in & she attempted to charge me for her having to do it on my behalf. I explained it was the Sun Express website which prevented me from completing the check-in process although I had been charged for the seats I'd reserved & this transaction had been completed so something must have been registered ? There was a SunExpress rep on hand & I explained to him about the problems I'd had. In the end the operative checked us in without charge and printed our Boarding Passes. I had exactly the same problem whilst in Turkey trying to check us in for our return flights from Dalaman. I tried 2 days before departure and the day before departure neither of which worked although, again, I had managed to reserve and pay for 2 seats together and this transaction completed. I received a similar e-mail with a link for me to print our documents but which again didn't work. The Hotel staff where we stayed were very kind & tried to check us in using their own computer but which also failed. The person at the hotel who did this for us said the SunExpress website was renowned for not being good and having problems. Had the same issues at the check-in desk in Dalaman - the operative wanted to charge me but didn't in the end after she suggested I download the SunExpress app to my phone. Unsurprisingly, after scanning the QR code from a SunExpress notice at the check in desk for me to download the app to my phone, this didn't work either. The operative checked us in free of charge & printed our boarding passes. I'm giving a 3-star score because the flights arrived ahead of schedule and the flight crew were good & the planes clean etc. The SunExpress online experience was extremely challenging and poor to say the least and will be a factor when if / when I decide to book flights to Turkey again. SunExpress is a partnership between Turkish Airlines and Lufthansa, both of which are big names in the airline industry. They should both be embarrassed with what they expect customers to put up with via the SunExpress online experience.