Celebrity Cruises
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Terrible company!!
Terrible company!!. We were treated very badly recently with very poor or in existent communication after being refused boarding at the embarcation port due to a positive lateral flow test 5 days before. We followed their instructions to get a PCR the following day which we duly did with a licensed company and the result was negative. We also had a negative pre flight test as well! We completed the relevant sections on the App and the day before we were due to travel to the port, the App would not allow us to complete the last section ie pre boarding requirements etc . We didn’t have any means of asking Celebrity why and presumed it was a technical glitch.. We didn’t get any email ( they had it in their records) to warn us of what was going to happen at the port . Our after care following their decision to refuse us embarkation on our cruise was awful to say the least. We were saved by the great efforts of our travel agent in the uk ( who had been contacted by then and didn’t know anything about it!!) She tried to fight our case but Celebrity would not budge. We had to fly back to the Uk the following day and incurred costs which have been reimbursed by the travel agent and not Celebrity! To this day we have not received a single email or communication from Celebrity to apologise for our disappointment at missing our cruise. We will NEVER have anything to do with Celebrity and it has certainly put the nail in the coffin as regards cruises.