Shannons Insurance
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Excessive Delay in paying out a claim. Extremely poor telephone response
Two problems. 1. I lodged a claim after an accident to my car on March 3. On March 24 I was informed that my car was to be written off and I was entitled to a payout. As of April 26 I have not received notification that payment has been made despite follow up calls to Shannons on three occasions. 2. In following up this matter I have made a number of phone calls to Shannons and have waited for up to one hour to speak to someone. Minimum delay has been 30 minutes. Totally unsatisfactory.