Porter Airlines
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Passengers' checked baggage placed on Oversized belt
I flew Porter flight #158 from Ottawa to Toronto Pearson on Good Friday, 2024. Everything about my trip was great, except for my experience retrieving my checked bag. As we were landing, the flight attendant announced that checked baggage could be claimed at Carousel 4. I and a number if othe passengers waited around for well over 40 minutes at Carousel 4, but our bags never arrived on the carousel. I spoke with Porter's baggage agent, who tried to contact Porter's ramp manager to find out what was going on. After waiting some more, one of the other passengers came by the baggage desk, towing his checked bag from the flight. He told us that his bag and other bags were sitting on the Oversize Baggage belt. I walked over to the Oversize belt, and there was my checked bag, as were the checked luggage of all of the other passengers on that flight. While my suitcase is rather large, it certainly didn't qualify as oversized; the same can be said for the other pieces of luggage that were on the belt. Why would Porter's ramp rats place all of the checked bags from the flight onto the Oversized Baggage belt, instead of on the belt for Carousel 4? I think Porter needs to explain to its Pearson ramp rats that just because a piece of luggage is checked does not mean that it should be classified as being oversized.