Pure Electric UK
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Pure Electric's escooters are great except when they fail
Pure Electric's escooters are great machines, especially if one lives in the UK (warranty covers wet weather). However, customer service & maintenance are not fit for purpose if one relies on these machines for day-to-day mobility: * no customer service number (apart from finance) * all communications go through emails (check your spams) * any attempt to fix any electric fault yourself voids the warranty * all repairs require the machine to packed in the original box, then sent to their service center; if you dont keep the original box (who would do that anyway?), you have to wait for one to be delivered, contact Pure again and have it picked up. there are 3 repair centers within the M25 * Pure uses DPD but does not allow for any change of pickup or delivery directly with DPD. you have to stay home on the planned days. In all, it will have taken about a month to get my machine back. terrible.