P A C Williams-Ellis

Jul 4, 2018

Not very “friendly” service and beware of paying a security deposit.

Accommodation was excellent and we had an enjoyable problem free break in San Sebastien. However, they are still holding our security deposit after promising it would be repaid. Cannot get their Barcelona office to answer the phone and emails are being ignored. Lots of contact before but hopeless customer after service. Update. After numerous unanswered emails and telephone calls. I threatened to send a collection agent into their Barcelona office. They then contacted me and the deposit was returned a week later. A stupid situation because the accommodation was perfect and booking service good.