Lube Mobile
Read all reviews for Lube Mobile →
If I could give zero stars, I would
If I could give zero stars, I would. Contacted Lube Mobile and was given a time frame of between 10 and 12. Mechanic came at 10 so I thought I was off to a great start. Mechanic seemed annoyed and I felt like a bit of an inconvenience but everyone is human, just thought he was having a bad day. He said he fixed my car, gave me an itemised bill and left. I went for a test drive and everything seemed to have been fixed as it was a simple issue so I headed into work. Finished work late and came out to my car at 8pm. Car started but had same issue as before not going into gear. Couldn't connect Lube because no after hours number. So then had to sign up to RAC Roadside Assistance. They were absolutely wonderful and I highly recommend. By this stage I was stressed out, alone, at night in a city 2 hours away from home with a broken down car that had allegedly been "fixed." RAC managed to manually get my car in gear but told me to drive straight home, don't stop or change gears or I will break down again. So then went through a nerve racking 2 hour drive home. I have spoken to Lube and asked for a refund. Stated I was happy to pay the $49 call out fee but would like a refund on the work done ($275) as it was obviously not done correctly. My refund has been refused. I have had zero viable options to help resolve the fact that I had $325 robbed from me. I was told that if I take my car to a mechanic and it is the same issue and I get another itemised bill then I can have a refund on the parts but not the service. What service? So now I have to pay a second mechanic to fix the problem that a Lube mechanic was supposed to fix in the first place, which means that I need to pay Lube, pay RAC and now a second mechanic just to get a refund on parts. I am angry. At this point I'd rather set the car on fire. I feel like this is the exact reason there is a stigma around mechanics ripping off women. Do not use their services. I do not recommend.