Energy Ombudsman
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Pathetic!
At first I spoke to a man who I hoped would help me resolve my problems with OVO - he would get back to me in 2 weeks’ time, he said. However, about 6 weeks later, he had still not contacted me. So I messaged him and a woman replied, saying that he was no longer on the case. This woman had no interest whatsoever in hearing my grievances, and was only interested in wrapping up the case in the fastest time possible - for her convenience. She wouldn’t even listen to what I had to say about my belief that my smart meter was faulty. In the end, realising that I was wasting my breath and she wasn’t in the least bit interested in hearing my grievances and point of view, I had no choice but to give up and let her wrap the case up as she wanted to. Pathetic!