Premier Inn
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We stayed at the Premier Inn in…
We stayed at the Premier Inn in Brentwood last night. At about 1.40am the fire alarm was triggered and continued to go off/on three or four times over the next 10 mins or so. Obviously this was very distressing and confusing as we evacuated our rooms - we saw no staff and were told by other guests they were false alarms. It was very difficult to get back to sleep afterwards. When I enquired this morning about making a claim for a “guaranteed good night’s sleep”, I was told that even though they were false alarms I wouldn’t be successful, as apparently it was to our benefit that the safety features worked - almost as if we should be grateful for the whole frightening, upsetting and pointless experience.