Czech Airlines
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An Airline from another time
This month, I traveled roundtrip from Copenhagen to Prague. The ticket was issued by an agency in Denmark on behalf of Czech Airlines. The ticket was given a weight limit on baggage of 23 kg regardless of Czech Airlines a month earlier had set the weight limit down to 15 kg. In Copenhagen I was made aware of the error by the company that on Czech Airlines behalf did the check-in. Check-in was done the old fashioned way, as Czeck Airlines as the the only company is not affiliated with the electronic check-in (!). The lady at the counter had the sensible option that the company had to clarify the mistake with their agent. It was, of course not the customers problem that an error of that character was made on the ticket. On departure from Prague on May 6 my suitcase still weighed over 15 kg because I wanted my stuff with me back home. Czech Airlines insisted on receiving payment for "overweight" in Prague. A summoned supervisor (M .. L .. service no 60569) showed no sense of the problem. If I wanted my suitcase on the plane, I had to pay. It is really incredible that a customerin 2015 may experience that kind of attitudes. It is probably only in an old-fashioned State owned enterprise that has survived all the political changes, you can get out of that kind of attitude. It is a very long way before Czech Airlines will reach a servece level, Western travelers expect. So there may be a good reason to think twice before you buy a ticket with Czech Airlines.